Membership Management Transformation for a Leading Agricultural Body
The UK's foremost agricultural membership organisation needed a modern platform to manage diverse farmer memberships and subscriptions for individuals and organisations. We implemented and extended the Silverbear membership solution on Dynamics 365 CE.
The Challenge
The organisation managed a complex membership structure covering individual farmers, farming partnerships, and corporate agricultural organisations — each with different subscription types, renewal cycles, and entitlements. The existing system lacked the flexibility to handle this complexity, and manual processes were creating administrative burden and membership data quality issues.
Our Solution
We implemented the Silverbear membership solution as the foundation platform, then built a tailored extension layer on top using Dynamics 365 CE solution components — including custom plugins, Power Automate flows, JavaScript customisations, and bespoke Power Apps. This gave the organisation a membership platform that precisely matched their operational model without compromising the maintainability of the core Silverbear product.
The Outcome
The organisation gained a unified, flexible membership management platform capable of handling all membership types and subscription models, with automated renewal workflows and significantly improved data quality and reporting.
Technologies Used
- Dynamics 365 CE
- Silverbear Membership
- Power Automate
- Power Apps
- JavaScript
- Custom Plugins
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